According to HTF Market Intelligence, the global Service Delivery Automation market is valued at USD 620 Million in 2024 and estimated to reach a revenue of USD 6752 Million by 2031, with a CAGR of 27% from 2024 to 2031.

Service Delivery Automation Market Overview

Service Delivery Automation (SDA) refers to the use of technology to automate and optimize the delivery of services. It involves automating repetitive, manual, and time-consuming tasks in service delivery, including data entry, customer support, and administrative functions.

Some of the companies listed in the study from the complete survey list are IBM Corporation (United States), CA Technologies (United States), Automation Anywhere, Inc. (United States), Blue Prism Ltd. (United Kingdom), UiPath (Romania), Accenture (Ireland), Xerox (XAI) Corporation (United States), Celaton Ltd. (U.K.), Exilant Technologies Pvt. Ltd (India), IPsoft Pvt. Ltd. (India), BMC Software Inc. (United States).

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Market Trends

Emphasizing On Artificial Intelligence (AI), Machine Learning and Natural Language Processing For Service Delivery Automation

Market Drivers

Rising Need for Replacing Manpower with Automated Solutions to Deliver Quality Services

Market Opportunities:

Rise in Demand for Modern Business Process Management

Service Delivery Automation Market Segmentation

The Service Delivery Automation Market is Segmented by Type (IT Process Automation [Infrastructure Automation Application Lifecycle Automation], Business Process Automation [Generic Automation, Process Specific Automation, Industry Specific Automation]) by Component (Software, Services) by Organization Size (Small and medium-sized enterprises, Large Enterprises) by Industry Vertical (BFSI, Healthcare, Travel, IT & Telecom, Others) and by Geography (North America, South America, Europe, Asia Pacific, MEA)

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